Level 3 – software changes and other non-trivial issues - SECTION6Įxpect us to work with your level 1 and 2 capability, and respond to requests within 15 minutes.Level 1 – knowledge-base resolution and issue tracking selecting vendor partners, venues, contract negotiations., develops, implements, and organizes events and volunteers to advance the mission and goals of the company.
When we are not actively working with you through SECTION6’s product development services, expect us to provide you will a schedule of proactive maintenance activities and active response to essential patches and be available 24/7 on-call level 3 support. Additionally, you will benefit from the economies of scale of the same team providing both product development and managed services and support. In this way, issues are resolved faster, and because of real ownership, the opportunity and motivation to avoid support issues and have their root cause addressed is enhanced. When we are working with you through SECTION6’s product development services, managed services and support can be folded into the product development team. To read more, you can download the full report below. Expect us to provide you with level 3, managed services support for applications and the underlying vendor software for which we have the skills and experience. Mission critical: power resilience, competitiveness and sustainability in European Data Centres.
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